Terms and Conditions of Supply

1. These Terms

1.1 These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information About Us and How to Contact Us

2.1 We are Creative Art Classes Limited, a company registered in England and Wales. Our company registration number is 15520620 and our registered office is at 43 Highwood Ridge, Basingstoke, RG22 4UU. Our registered VAT number is 496149645.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3. Our Contract With You

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, the course is full or because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or course.

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4. Our Products

4.1 The images of the products on our website are for illustrative purposes only. Your course content may vary from those images.

5. Your Rights to Make Changes

If you wish to make a change to the product or course you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product or course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

6. Our Rights to Make Changes

6.1 We may change the product or course to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product or course.

6.2 In addition, we may make changes to these terms or the product or course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products or course lessons paid for but not received.

7. Providing the Products

7.1 During the order process we will let you know when we will provide the products/course to you.

7.1.1 We will begin the art course on the date specified during the order process.

7.1.2 If the products are goods such as the student art bag or paper pack, we will make them available to you on the first day of the course, at the course venue, unless otherwise arranged. In any event that the student requires the item to be posted to you, cost of delivery should be paid before delivery is arranged.

7.2 If our supply of the products or delivery of the course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.3 If you have asked to collect the products from us before the course starts, you can collect them from us at our registered address, 43 Highwood Ridge, Basingstoke, RG22 4UU with prior arrangement by contacting us at carrie@creativeartclasses.com or 07936 646597

7.4 A product which is goods will be your responsibility from the time we give the product to you of from when we deliver the product to the address you gave us or you collect it from us.

7.5 You own a product which is goods once we have received payment in full.

7.6 If you do not pay us for the products or course when you are supposed to (to be paid in full by the first day of the course) and you still do not make payment within 6 days of us reminding you that payment is due, we may suspend supply of the products or course until you have paid us the outstanding amounts.

8. Your Rights to End the Contract

8.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back)

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, you must write to us at carrie@creativeartclasses.com or 43 Highwood Ridge, Basingstoke, RG22 4UU explaining in full the details.

8.1.3 If you have just changed your mind about the product, you will be unable to receive a refund if the course start date is within 7 days or if the course has already started.

8.2 If you are ending a contract for a reason set out at (1) to (4) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

8.2.1 We have told you about an upcoming change to the product or these terms which you do not agree to.

8.2.2 We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.

8.2.3 There is a risk that supply of the products may be significantly delayed because of events outside our control.

8.2.4 You have a legal right to end the contract because of something we have done wrong.

8.3 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. This does not apply to the Art Course, this only applies to products such as Student Art Bags and Paper packs. You can contact carrie@creativeartclasses.com or 07936 646597 to arrange to return, are your expense, unused products for a refund.

8.4 You do not have a right to change your mind in respect of the course if the start date is within 7 days or the course has already started.

9. How to End the Contract With Us

9.1 To end the contract with us, please let us know by Email or phone: carrie@creativeartclasses.com or 07936 646597. Please provide your name, details of the order, as well as your phone number and email address.

9.5 We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment.

9.7 We will make any refunds due to you as soon as possible. Your refund will be made within 14 days of your telling us you want a refund.

10. Our Rights to End the Contract

10.1 We may end the contract for a product or course at any time by writing to you if:

10.1.1 You do not make any payment to us when it is due and you still do not make payment within 6 days of us reminding you that payment is due;

10.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or course;

10.2 If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11. If There is a Problem With the Product or Course

12. Price and Payment

12.1 The price of the product (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However we reserve the right to end the contract if the price is incorrect. Giving you the corrected price and offering the opportunity to enter a new contract with us.

12.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 We accept payment with bank transfer, cash, cheque, credit or debit cards. When you must pay depends on what product you are buying:

12.4.1 For goods, you must pay for the products when you collect them on the first day of the course, or at the time of asking us to post it to you if before the course.

12.4.2 For the course, you must make an advance payment of £80 to secure your space on the course, and the balance will be due on the first day of class. All monies due must be paid on the first day of the course.

12.5 If you do not make any payment to us by the due date we may end the contract between us.

12.6 If you think an invoice is wrong please contact us promptly to let us know.

13. Our Responsibility for Loss or Damage Suffered by You

13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

13.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How We May Use Your Personal Information

14.1 We will only use your personal information as set out in our privacy policy available on our website.

14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

15. Other Important Terms

15.1 We may transfer our rights and obligations under these terms to another organisation.

15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.